RCS - Workflow Deployment Metrics

To view workflow deployments, navigate to Dashboard > Campaigns and click Workflow deployments.

When the Workflow deployments option is selected from the dashboard, a filter is applied automatically to display the Whatsapp, RCS, and In-App channels. The deployment details pages for each channel can be viewed.

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The date filter values selected at the top of the page will be applicable for all the cards within this page.

You can select a deployment within the campaign.

Here, you will be able to view the Customer Engagement metrics next to the outbound Deliverability metrics of a selected deployment.

Deployment Timeline:

This card shows the variation of deployment metrics over a period. It is available for all types of deployments.

The recipient link click details can be viewed under the Customer responses / clicks details card.