Contact Exclusion Days

Exclusion days allow Administrators to disable campaign deployments on a particular day, in order to avoid disturbing customers with untimely messages. Exclusions can be set by the Administrator as a global default applied to all campaigns and by the users during the deployment creation.

For example, as a global default, deployments will be paused on public holidays or during religious festivals.

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The exclusions are based on the configured time-zone and are configured on a channel basis.

During exclusion periods, deployments that are running have their status changed to Pending and the execution is stopped. Once the exclusion period has expired, the deployment automatically acquires Running status, and the execution is resumed.

Add an Exclusion Day

1. Navigate to Administration > Tenant Management > Contact Exclusion Days screen.
2. Click the + Add New Exclusion Day.
3. Enter details for the following fields:
   • Exclusion Date: Select the Date to be excluded through the Calendar icon.
   • Comment: Enter a comment as an identifier.
   • Additional Dates: To add additional dates, click the + button.

4. Select the channels to apply the exclusion days and click Save.

Delete an Exclusion Day

1. On the Contact Exclusion Days screen, expand the channel from which you want to delete the exclusion day.
2. Click the Delete icon of the required exclusion day.