Applying Segment Builder Filters for Follow up Deployments

Follow these steps to create a Follow up deployment based on the Segment builder filters, You will be navigated to this screen by clicking the Apply segment builder filters.

In this screen, you can create a target group by applying a filter on one or more deployments (target groups) available in the campaign.

1. Configure the following options:

• Filter name: Enter a name for the filter.
• Contacts who?: Select the option "Are part of".
• Campaigns: Select the required campaigns from the drop-down.
• Deployments: Select the required deployments from the drop-down.
• And: Select the Primary and Secondary conditions.
  • Primary condition: The options are:
    • Received Message: This option indicates that the intended recipients have received the message.
    • Been Pushed Message To: This option indicates that the message has been sent from Webex Campaign to the Gateway.
    • Received Offer: This option refers to the recipients who have received the offer message
    • Responded: This option refers to recipients who interacted by clicking a link or replying to an SMS.
  • Secondary condition: The options are:
    • Part of exclusion list: This option indicates that the intended recipient is part of the exclusion list.
    • Delivery receipt not received: This option indicates that Webex Campaign has not received a delivery receipt.
    • Expired: This option refers to messages that could not be pushed because they have expired.
    • Calendar timeout: This option refers to the message that could not be pushed due to calendar timeout.
    • Controlgroup: This option refers to the intended recipient is part of the control group.
• Activity counts: Enter the count.
• Timeframe: Select the duration.

2. Click Update final count of all filters. The query will be executed and the count will be displayed.
3. (Optional) To use this filter in the future, click Save filter as a template.
4. (Optional) Click + Add filter to apply another filter on the query. You can add multiple filters and rearrange them by dragging the filter header above or below the other filters.

5. (Optional) If you define multiple filters, select the query criteria as required:

• Subtract: Use this option to subtract records from the second filter.
• Union: Use this option to include the records from the second filter.
• Intersect: Use this option to get unique records from both filters.

6. To remove duplicate records, select the checkbox “Remove records from the query result set which have the same value for this attribute”.
7. Click Update final count of all filters. The query results will be updated.
8. Click Confirm to save the Segment filter. The Deployment Builder screen appears.

Configure the nodes as explained in previous tutorials and activate the deployment.