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Monitoring

Getting Started

  • Overview
    • Login
    • Navigating Webex Campaign
    • Supported Browsers
    • Supported Channels Matrix
    • Product Features
    • Accessibility in Webex Campaign
  • Campaign Management
    • Campaign List
    • Creating a New Campaign
    • Campaign Flow Visualiser
    • Editing a Campaign
  • Active Deployments
  • Deployment Templates
  • Creating a Deployment
    • Target Group Source Nodes
    • SMS Channel Node
    • Email Channel Node
    • Deployment Schedule Nodes
    • Additional Options node - Promotion Deployments
    • Additional Options node - Instant Deployments
    • Create Deployment Templates
    • Deployment Meta-tags
    • Comments
    • External Action Channel Node
    • Instant Deployment Nodes
    • Google Analytics UTM Tags Node
    • Deployment List
    • Show or hide columns of a grid
    • Deployment Diary
  • Deployment Approval Management
    • Sending a Deployment for Approval
    • Approving a Deployment
    • Deployment Approval FAQs
  • Assets
    • Apps
    • Email partials
    • Links
    • Media
    • Message Templates
    • Sender IDs
      • SMS & MMS Sender IDs
      • Email Sender IDs
      • Voice Sender IDs
    • SMS Partials
    • Voice Menus
  • Calendar
    • Basic Calendar
    • Advanced Calendar
    • Edit a Calendar

Message Templates

  • Create an SMS Template
  • Create an Email Template
    • Important considerations when using AMP email content
  • Create an MMS Template
  • Manage Message Templates

Drag & Drop Email Composer

  • Email Composer Basics
  • Building Blocks
    • Header Blocks
    • Flexi Structures
    • Flexi Blocks
    • Fixed Blocks
  • Applying Style Elements to Blocks
    • Using Find and Replace option in HTML view
    • Adding Custom CSS to an Email Template
    • Adding Gmail Promotion Tab Annotations
    • Reusing a Flexi Block or Flexi Structure in a Template
    • Using Image as Background
    • Adding Personalization Headers
  • DAM (Digital Asset Management) Integrations
    • Canto Digital Asset Management System
    • Liferay Digital Asset Management System
  • Dos & Don'ts and Best Practices of Email Composer
  • Single click Unsubscribe for Gmail and Yahoo mail
  • Email Composer Tutorials
    • Moving a Block
  • Interactive Email with AMP
    • AMP Blocks
    • Validate AMP
  • Deprecated Fixed Blocks of Email Composer

Preview and Test

  • Preview and Test SMS
  • Preview and Test MMS
  • Preview and Test Email
    • Create Email tests for Multiple Conditional Variants
  • Preview and Test App Push

Target Data

  • Contact Policy Groups
  • Events
  • Seed Lists
  • Target Group
    • Create a New Target Group from File Upload
    • Create a New Target Group from SFTP
    • Create a New Target Group from Contact policy allow list - SMS channel
    • Create a New Target Group from Contact policy allow list - Email channel
  • Target Group Splitter - Onetime
  • Target Group Splitter - Recurring
  • Test Contacts
  • Changing a Target Group of a Running Deployment
  • Target Group Requirements & Constraints

Landing Pages

  • Landing Pages Overview
  • Creating a Landing Page using HTML Editor
  • Creating a Landing Page using Drag & Drop Composer
    • Landing Page Building Blocks
    • Flexi Structures
    • Flexi Blocks
    • Fixed Blocks
    • Form Elements
    • Applying Style Elements to Landing Page
    • Generate barcode in landing page
    • Configuring scratch-to-reveal offer
    • Canto Digital Asset Management System
  • Managing Landing Pages

Dashboard

  • Overview
  • Campaigns List
  • Creating and Applying Filters
  • Campaign Details
  • Details of Deliverability Metrics
  • SMS Deployment Metrics
  • Email Deployment Metrics
  • Email Deliverability
  • App Push Deployment Metrics
  • A/B Promotion Deployment Metrics
  • External Action Deployment Metrics
  • In-App - Workflow Deployment Metrics
  • WhatsApp - Workflow Deployment Metrics
  • RCS - Workflow Deployment Metrics

Reports

  • Pre-configured Reports
    • A/B+ Summary
    • Campaign Deployments Summary
    • Email Deployment Summary
    • Email Engagement Transaction Report
    • Applying Filters for Pre-configured Reports
    • How to import a CSV transaction report into Microsoft Excel
  • Scheduled Reports
  • Download Reports
  • Creating Reports using the Reports Wizard
  • Creating Reports using Dynamic Reporting Headers

How To & Video Tutorials

  • Creating an SMS Deployment
  • Creating an Email Deployment
  • Creating an MMS Deployment
  • Creating an App Push Deployment
  • Creating an External Action Deployment
  • Creating a File Channel Deployment
  • Creating a Voice Deployment
  • Creating Conditional Content
  • Preparing a Target Group before Activating a Deployment
  • Follow up Deployments
    • Creating One Time or Recurring Follow up Deployment
    • Applying Segment Builder Filters for Follow up Deployments
  • A/B Promotions
    • Creating an A/B Promotion
    • Configure the Winner Identification Node
  • Creating Recurring Deployments
    • Amend some entities of Recurring Deployment after activation
    • Use 'Deploy Now' to Deploy Recurring Deployments Immediately
  • Creating a simple In-App Deployment
    • Step 1: Creating an In-App flow in Webex Connect
    • Step 2: Creating an In-App Deployment
    • Step 3: Creating an In-App Target System
    • Step 4: Creating an In-App External Action
    • Step 5: Creating an In-App External Action Channel Deployment
  • Creating a Simple 1-Way RCS Deployment
    • Step 1: Creating an RCS flow in Webex Connect
    • Step 2: Creating an RCS (shell) Deployment
    • Step 3: Creating a Target System
    • Step 4: Creating an External Action
    • Step 5: Creating an External Action Channel Deployment
  • Creating a Simple 1-Way WhatsApp Deployment
    • Step 1: Creating a WhatsApp flow in Webex Connect
    • Step 2: Creating a WhatsApp (Shell) Deployment
    • Step 3: Creating a Target System
    • Step 4: Creating an External Action
    • Step 5: Creating an External Action Channel Deployment
  • Instant Deployments
    • Creating Instant Follow Up On Inbound MO
    • Creating Instant Follow Up On an Event
    • Instant Deployments – Real-Time Follow-up
  • Exporting CAMP_OPTOUT_DATA daily to SFTP using File Channel
  • Exporting CAMP_OPTOUT_DATA daily to SFTP using Data Exchange
  • How to apply opt-out categories to your deployment
  • Sending Deployments in Recipients’ Time Zone
  • How to use a custom header instead of MSISDN in a Target Group file
  • How to use Email Sender ID opt-out list in an Email Deployment

Profiles

  • Segment Builder
    • Create a segment
    • Define aliases and export formats
    • Segment builder best practices
    • Configuring cron expressions
    • Define custom headers using SQL expressions
    • Changing the sequence of filters
  • Segment Actions
    • Visualize a Segment
    • Template a Segment
    • Add dynamic tags to a Segment
    • Download a segment
    • Copy definition to a dynamic TG
    • Execute Segment
    • Create schedule for a Segment
    • Delete a Segment
    • How to enable a Lookup for a Header
  • Profile Structures
  • View a Profile

Data Management

  • Data Ingestion
    • Add a New Datastore from a File
    • Add a New Datastore from SFTP/ AWS S3
    • Add a New Datastore from a Segment
    • Datastore Considerations and Limitations
    • Add a New Header in a Datastore
    • Configuring CRON Expressions in Datastore
    • Add or edit data exchange to download to Webex Campaign
    • Add or edit data exchange to Upload from Webex Campaign to SFTP / S3
    • Rename a Datastore
    • View Datastore Load Report
  • Profile Definitions
    • Add New Profile
    • Map Datastores to Profile
    • View Profile Load Report
  • Linked Profiles

Administration

  • Users & Roles
    • UI User
    • API User
    • User Roles
    • User Audit Logs
    • User Notifications Log
    • User Groups and Hierarchy
  • Database Connections
  • External Actions
  • External Action Templates
  • Campaign Manager SFTP Set Up
  • Profile Manager File Clients Set Up
  • Target Systems
  • Report Permissions
  • Monitoring
    • Datastore Load Report
    • Profile Load Report
    • Segment Execution Report
    • Data exchange report

Tenant Management

  • Opt out Management
    • How to setup channel-level unsubscribe management for email
    • How to setup category-level unsubscribe management for email
  • P&Ls
  • Deployment Purposes
  • Contact Frequency Rules
  • Contact Exclusion Days
  • Contact Exclusion Times
  • Password Policy
  • Rule Based Suppressions

Customer Care

  • Search By Contact
  • Search By Profile

Webex Campaign Limitations

  • General Limitations
  • Email Limitations

FAQs

  • General FAQs
  • Target Group
  • SMS
    • SMS Character Limits
    • SMS Character Issues
    • SMS Multi-part Messages
  • Email
    • Email Domain Setup and Authentication
    • List-Unsubscribe
    • Email IP Warm-up
    • Email Bounce Management
    • TPS for Email channel
    • Ways to Improve Email Deliverability
    • UTM Tags and their usage in Deployments
    • How is Email CTR (Click-Through Rate) Calculated?
  • Data Management
  • Deprecated Features
    • Segment Filter Screen Deprecated Options
  • App Push

Integrations

  • SAML-SSO Authentication with Microsoft Azure AD

Fulfilment Engine

  • Products (Fulfilment IDs)
  • Product Groups (Fulfilment ID Grouping)
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Monitoring

Suggest Edits

The monitoring feature allows you to view the status of the data loading and query execution for the processed target data. Using these reports you can alert Webex Campaign's L2 team in case of any failure in processing the target data.

The available reports are:

  • Datastore Load Report
  • Profile Load Report
  • Segment Execution Report

Updated 3 months ago