Login

To login to your Webex Campaign account, enter the assigned URL into any web browser. A login screen will be displayed.
Enter your email on the initial screen and then your password on the next screen.

If you would like to implement SSO for the Webex Campaign, please contact your Webex Campaign Client Representative. Currently, we support SAML-based SSO with Microsoft Azure Active Directory Service. In the future, we may support SSO with other vendors.

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The Password is case-sensitive.

• If the user fails to enter valid credentials in 3 consecutive attempts, their account becomes locked. The user will need to contact the Administrator to unlock their account in User Management and reset their password.
• 5 consecutive invalid login attempts will block the IP address from where the user is logging in. The Administrator can unblock an IP address on the Blocked Hosts page.
• Using the ‘Forgot Your Password?’ feature will trigger an email to the user’s email address with a One-Time Password, which the user can enter to access the Webex Campaign. Upon logging in, the user will get a prompt to change their password.
• After login, if a user is inactive for 30 minutes, such a user will automatically log out of the application.

If you are not using LDAP (Lightweight Directory Access Protocol) to access the Webex Campaign, the following are applicable while creating/resetting a password.

• A password must be at least 8 characters long and should not exceed 15 characters.
• A password should not contain your user name or email details.
• A password should be a combination of letters, digits, and special characters([$@!%*#?&()+,-./:;<>=?"'_{}[]|^~`\]) and should contain at least one upper case letter.
• An email reminder is sent to users to reset their password 7 days before password expiry.
• A second email reminder is sent to users to reset their password 1 day before password expiry.
• If a user is resetting a password, it must be different from the last 6 passwords.

Session Logout

Upon logging in, should you remain inactive for 25 minutes, a pop-up will appear informing you that you will soon be logged out. To extend your session, click the Stay signed in button. However, if you click the Stay signed in button 5 minutes after the popup appears, you will still be logged out.