Step 1: Creating an RCS flow in Webex Connect

To create an RCS flow. you must have access to Webex Connect tenant integrated with Webex Campaign. If you do not have access to Webex Connect tenant, please reach out to your account manager for assistance.

Prerequisites:

• An RCS application - It is necessary to create an RCS application in Webex Connect before sending an RCS message. The process of creating an application can be found in the
  Webex Connect documentation - Create an RCS Application.

  After creating the application and submitted it for approval, contact your account manager or support team to get it approved. Once the application is approved, any flow that you create will be associated with this application. Based on your use case you can create multiple applications and associate flows with those applications.

• A Data Stream - Apart from Webex Connect and Webex Campaign integration, a Data Stream has to be created to allow exchange of information for RCS channel. Please contact your account manager or support team to create a Data stream.

The steps involved in creating a RCS flow are:

• Create a Service
• Create an RCS flow
• Publish the Flow in Webex Connect (it will be accessed from Webex Campaign)
• Copy the Service Key (it will be configured in Webex Campaign)

To create an RCS flow, follow these steps:

1. Log in to Webex Connect platform and click Services tab. It will display all existing services. Within a Service, a flow must be created.

2. To create a new Service, click Create New Service and enter a name. Click Create.

3. Click Flows tab and click Create Flow.

4. Enter a Name for the flow and ensure Method as New Flow and Start from Scratch are options selected. Click Create.

5. This screen will display a list of channels and integrations. Search and select the trigger category as Webhook.
   
6. Enter a name for the Webhook and click Save.

7. The flow creation canvas will be displayed. From the Channels tab, drag and drop the RCS Message node on to the flow canvas.

8. Join the Webhook node and RCS Message node by drawing the green dot on to the RCS Message node.

9. Double click RCS Message node and configure the details as shown below:

• Destination Type: Select MSISDN from the dropdown list.
• Destination: Enter $(MSISDN).
• Content Type: You can choose to select Text and configure the Message. But for this example, a Carousel Card is selected.
• Message Configuration: Configure the details for the Carousel Card.
  • Media Height: Select the height of the image. The options are Short, Medium, and Tall.
  • Media URL: Enter the URL of the image. The character limit of the URL is 2048 characters. To know list of support media, refer to
    Webex Connect documentation - RCS Message supported media.
  • Thumbnail URL: Enter the URL of the image. The character limit of the URL is 2048 characters.
  • Title: Enter a text that will be displayed along with the image.
  • Description: Enter a meaningful description.

10. Click Data Stream (Optional) tab and configure the details as shown below:

• Choose Integration: Select the pre-configured integration from the list.

📘

This Integration has to be configured by the support team. Please contact your account manager.

• Configure the Parameter Name and Value as shown below:

11. Click Save.
12. Configure the RCS Message node Events. Drag and drop the green dot. The event screen is displayed. From the Node Event drop-down, select OnSuccess and then select the success code and message as 101 from the Flow Result drop-down.

13. Configure the onPolicyFail and onError events.

14. Click Save.
15. Click Make Live. This action is required to make the flow accessible from Webex Campaign.

16. On the Asset Configuration screen, select the RCS application that was created before creating a flow and click Make Live.

The RCS flow is now accessible from Webex Campaign.

To explore all the options of the RCS Message node and to create complex flows, refer to Webex Connect documentation - RCS Message node.

Configuring Receive Node

If your use case is to send RCS messages with URLs and capture the user clicks, then add a Receive node.

1. Add Receive node onto the canvas. and join RCS Message node and Receive node as shown below.

2. Double-click Receive node and select Receive RCS message / event. The Receive node configuration screen appears.
3. Configure the details as shown below:
   • Max Timeout: Enter the duration in seconds, for which the node waits to receive a message on the RCS channel. If there is no incoming message within the specified period, the flow exits the node from the onTimeout event.
   • From (MSISDN). Enter the value as +$(n2.inboundWebhook.MSISDN).
   • Event Name: Select Postback Response from the drop-down.

4. Click Data Stream (Optional) tab and configure the details as shown below:

• Choose Integration: Select the pre-configured integration from the list.

📘

This Integration has to be configured by the support team. Please contact your account manager.

• Configure the Parameter Name and Value as shown below:

5. Click Save.

Configuring Receive node Events

6. Configure the Receive node Events. Drag and drop the Orange dot. The event configuration screen appears. From the Node Event drop-down, select onTimeout and then select 103 from the Flow Result drop-down. Click Save. Similarly, configure the Green and Red dots.

7. Click Save.
8. Follow the step numbers 15 and 16 above and publish the flow.

Copying a Service Key

Once an RCS flow is published, you have to copy the service key. This key has to be configured in External action in Webex Campaign.

To copy the service key, follow these steps:

1. Go to the service in which the RCS flow is created and click API tab. Select Auth Type as Service Key.

2. On the Service Key details screen, click copy icon of the Service Key.

Keep this Service Key handy as it will be configured in External Action in Webex Campaign.