Contact Exclusion Times

Exclusion Times allow Administrators to disable campaign deployments at a particular time of day, in order to avoid disturbing contacts with untimely messages.

For example, to set an exclusion period from 9:00 PM to 7:00 AM the next day, you will need to create two records. The first record from 21:00 to 23:59, and the second record from 00:00 to 07:00. This will ensure the exclusion time is properly configured.

Add an Exclusion Timing

1. Navigate to Administration > Tenant Management > Contact Exclusion Times.
2. Click the Add New Exclusion Time button.
3. Enter details for the following fields:
   • From Time and To Time: Select the start time and end time of the exclusion period.
   • Additional Times: To add additional times, click the + button.
   • Comment: Enter a comment as an identifier.
   • Time Zone: Select the ‘Time zone’ to apply the Exclusion Timing in.
   • Channels: Select the channels to apply the Exclusion Timing to.
4. Click Save.

Delete an Exclusion Timing

1. On the Contact Exclusion Times screen, expand the channel from which you want to delete the exclusion time.
2. Click the Delete icon of the required exclusion time.