Dashboard Deployment Details

There are separate Deployment details for each channel. Here, you will be able to view the Customer Engagement metrics next to the outbound Deliverability metrics for a specific deployment.

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The date filter selected at the top of the page will be applicable for all the cards within this screen.

These screens look similar to the corresponding Campaign details for those respective channels but have the following additional cards specific to the Deployment details.

Funnel-Chart for Ext. Action channel Instant Deployments:

• If the Instant Deployment has a whitelist inherited from a parent promotion deployment, then the ‘Targeted’ and ‘Reached’ metrics within this funnel chart will be populated from that parent promotion deployment.
• If there is no parent promotion deployment present, then these two metrics will be shown as zero.

Success / Failure Metrics for Instant Deployments with Ext. Action channel:

Deployment timeline (metrics associated with processed date/time):

This card shows the variation of deployment metrics over a period. It is available for all types of deployments; however, it’s most useful for recurring deployments and instant deployments running over a number of days/weeks/months.

When the selected date filter value is ‘Today’, ‘Yesterday’ or a ‘Specific Date’:

In this case, on the X-axis, the appropriate number of days for the month will be displayed; however, the data will be populated only for the selected value in the Date Filter at the top right corner of the page.

When the selected date filter value is ‘This Week’ or ‘Last 7 Days’:

In this case, on the X-axis, the appropriate number of days for the month will be displayed; however, the data will be populated only for the 7 days as per the selected value in the Date Filter at the top right corner of the page.

When the selected date filter value is ‘Previous Month’ or ‘Month-to-Date’:

In this case, on the X-axis, the appropriate number of days for the month will be displayed; however, the data will be populated for the previous 1 month as per the selected value in the Date Filter at the top right corner of the page.

If you select the date filter as Month to Date, then the data will be populated from the beginning of the current month to the present date.

When the selected date filter value is ‘Date Range’ and the period span is less than 31 days:

In this case, on the X-axis, the appropriate number of days for the month will be displayed; however, the data will be populated for the selected period as per the selected value in the Date Filter at the top right corner of the page.

When the selected date filter value is ‘Date Range’ and the period span is more than 31 days:

In this case, on the X-axis, previous 12 months calendar will be displayed; however, the data will be populated for the selected period as per the selected value in the Date Filter at the top right corner of the page.

Who / What / When:

You can now easily review all 3 aspects of the deployment setup from within the Deployment Details page.

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For recurring deployments, the content will display the currently configured content within the deployment. To see the content that was actually sent to a specific message recipient, please go to the 'Customer care' screen.