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Email Composer
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How-To Tutorials
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Deprecated Features
v7.3
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Getting Started
Campaign Management
Campaign List
Creating a New Campaign
Campaign Flow Visualiser
Editing a Campaign
Active Deployments
Deployment Templates
Creating a Deployment
Target Group Source Nodes
SMS Channel Node
Email Channel Node
Deployment Schedule Nodes
Additional Options node - Promotion Deployments
Additional Options node - Instant Deployments
Create Deployment Templates
Deployment Meta-tags
Comments
External Action Channel Node
Instant Deployment Nodes
Google Analytics UTM Tags Node
Deployment List
Show or hide columns of a grid
Deployment Diary
Deployment Approval Management
Sending a Deployment for Approval
Approving a Deployment
Deployment Approval FAQs
Assets
Apps
Email partials
Links
Media
Message Templates
Sender IDs
SMS & MMS Sender IDs
Email Sender IDs
Voice Sender IDs
SMS Partials
Voice Menus
Calendar
Basic Calendar
Advanced Calendar
Edit a Calendar
Message Templates
Create an SMS Template
Create an Email Template
Important considerations when using AMP email content
Create an MMS Template
Manage Message Templates
Drag & Drop Email Composer
Email Composer Basics
Building Blocks
Header Blocks
Flexi Structures
Flexi Blocks
Fixed Blocks
Applying Style Elements to Blocks
Using Find and Replace option in HTML view
Adding Custom CSS to an Email Template
Adding Gmail Promotion Tab Annotations
Reusing a Flexi Block or Flexi Structure in a Template
Using Image as Background
Adding Personalization Headers
DAM (Digital Asset Management) Integrations
Canto Digital Asset Management System
Liferay Digital Asset Management System
Dos & Don'ts and Best Practices of Email Composer
Single click Unsubscribe for Gmail and Yahoo mail
Email Composer Tutorials
Moving a Block
Interactive Email with AMP
AMP Blocks
Validate AMP
Deprecated Fixed Blocks of Email Composer
Preview and Test
Preview and Test SMS
Preview and Test MMS
Preview and Test Email
Create Email tests for Multiple Conditional Variants
Preview and Test App Push
Target Data
Contact Policy Groups
Events
Seed Lists
Target Group
Create a New Target Group from File Upload
Create a New Target Group from SFTP
Create a New Target Group from Contact policy allow list
Target Group Splitter - Onetime
Target Group Splitter - Recurring
Test Contacts
Changing a Target Group of a Running Deployment
Target Group Requirements & Constraints
Landing Pages
Landing Pages Overview
Creating a Landing Page using HTML Editor
Creating a Landing Page using Drag & Drop Composer
Landing Page Building Blocks
Flexi Structures
Flexi Blocks
Fixed Blocks
Form Elements
Applying Style Elements to Landing Page
Generate barcode in landing page
Configuring scratch-to-reveal offer
Canto Digital Asset Management System
Managing Landing Pages
Dashboard
Overview
Campaigns List
Creating and Applying Filters
Campaign Details
Details of Deliverability Metrics
SMS Deployment Metrics
Email Deployment Metrics
Email Deliverability
App Push Deployment Metrics
A/B Promotion Deployment Metrics
External Action Deployment Metrics
In-App - Workflow Deployment Metrics
WhatsApp - Workflow Deployment Metrics
RCS - Workflow Deployment Metrics
Reports
Pre-configured Reports
A/B+ Summary
Campaign Deployments Summary
Email Deployment Summary
Email Engagement Transaction Report
Applying Filters for Pre-configured Reports
How to import a CSV transaction report into Microsoft Excel
Scheduled Reports
Download Reports
Creating Reports using the Reports Wizard
Creating Reports using Dynamic Reporting Headers
How To & Video Tutorials
Creating an SMS Deployment
Creating an Email Deployment
Creating an MMS Deployment
Creating an App Push Deployment
Creating an External Action Deployment
Creating a File Channel Deployment
Creating a Voice Deployment
Creating Conditional Content
Preparing a Target Group before Activating a Deployment
Follow up Deployments
Creating One Time or Recurring Follow up Deployment
Applying Segment Builder Filters for Follow up Deployments
A/B Promotions
Creating an A/B Promotion
Configure the Winner Identification Node
Creating Recurring Deployments
Amend some entities of Recurring Deployment after activation
Use 'Deploy Now' to Deploy Recurring Deployments Immediately
Creating a simple In-App Deployment
Step 1: Creating an In-App flow in Webex Connect
Step 2: Creating an In-App Deployment
Step 3: Creating an In-App Target System
Step 4: Creating an In-App External Action
Step 5: Creating an In-App External Action Channel Deployment
Creating a Simple 1-Way RCS Deployment
Step 1: Creating an RCS flow in Webex Connect
Step 2: Creating an RCS (shell) Deployment
Step 3: Creating a Target System
Step 4: Creating an External Action
Step 5: Creating an External Action Channel Deployment
Creating a Simple 1-Way WhatsApp Deployment
Step 1: Creating a WhatsApp flow in Webex Connect
Step 2: Creating a WhatsApp (Shell) Deployment
Step 3: Creating a Target System
Step 4: Creating an External Action
Step 5: Creating an External Action Channel Deployment
Instant Deployments
Creating Instant Follow Up On Inbound MO
Creating Instant Follow Up On an Event
Instant Deployments – Real-Time Follow-up
Exporting CAMP_OPTOUT_DATA daily to SFTP using File Channel
Exporting CAMP_OPTOUT_DATA daily to SFTP using Data Exchange
How to apply opt-out categories to your deployment
Sending Deployments in Recipients’ Time Zone
How to use a custom header instead of MSISDN in a Target Group file
How to use Email Sender ID opt-out list in an Email Deployment
Profiles
Segment Builder
Create a segment
Define aliases and export formats
Segment builder best practices
Configuring cron expressions
Define custom headers using SQL expressions
Changing the sequence of filters
Segment Actions
Visualize a Segment
Template a Segment
Add dynamic tags to a Segment
Download a segment
Copy definition to a dynamic TG
Execute Segment
Create schedule for a Segment
Delete a Segment
How to enable a Lookup for a Header
Profile Structures
View a Profile
Data Management
Data Ingestion
Add a New Datastore from a File
Add a New Datastore from SFTP/ AWS S3
Add a New Datastore from a Segment
Datastore Considerations and Limitations
Add a New Header in a Datastore
Configuring CRON Expressions in Datastore
Add or edit data exchange to download to Webex Campaign
Add or edit data exchange to Upload from Webex Campaign to SFTP / S3
Rename a Datastore
View Datastore Load Report
Profile Definitions
Add New Profile
Map Datastores to Profile
View Profile Load Report
Linked Profiles
Administration
Users & Roles
UI User
API User
User Roles
User Audit Logs
User Notifications Log
User Groups and Hierarchy
Database Connections
External Actions
External Action Templates
Campaign Manager SFTP Set Up
Profile Manager File Clients Set Up
Target Systems
Report Permissions
Monitoring
Datastore Load Report
Profile Load Report
Segment Execution Report
Data exchange report
Tenant Management
Opt out Management
How to setup channel-level unsubscribe management for email
How to setup category-level unsubscribe management for email
P&Ls
Deployment Purposes
Contact Frequency Rules
Contact Exclusion Days
Contact Exclusion Times
Password Policy
Rule Based Suppressions
Customer Care
Search By Contact
Search By Profile
Webex Campaign Limitations
General Limitations
Email Limitations
FAQs
General FAQs
Target Group
SMS
SMS Character Limits
SMS Character Issues
SMS Multi-part Messages
Email
Email Domain Setup and Authentication
List-Unsubscribe
Email IP Warm-up
Email Bounce Management
TPS for Email channel
Ways to Improve Email Deliverability
UTM Tags and their usage in Deployments
How is Email CTR (Click-Through Rate) Calculated?
Data Management
Deprecated Features
Segment Filter Screen Deprecated Options
App Push
Integrations
SAML-SSO Authentication with Microsoft Azure AD
Fulfilment Engine
Products (Fulfilment IDs)
Product Groups (Fulfilment ID Grouping)
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